The staff were exceptionally friendly, always greeting me with a smile and eager to assist with local suggestions. I loved the cozy rooftop bar, offering a lovely atmosphere, perfect for unwinding after a day of exploring. The hotel's location is ideal, nestled in a bustling area with easy access to shops and cafes.

Room was a bit small.

The sky bar is an absolute gem for sunset views! I munched on some fresh local bites that were bursting with flavor. The location vibes were perfect for wandering, with cozy spots like Essence Restaurant and Cafè Giang just a hop away.

The Junior Suite I stayed in was a bit on the older side, which added character but felt slightly musty. Next time, I'll definitely opt for a room with a window for better vibes!

The initial room was cramped and dark, with a suffocating lack of ventilation, resulting in an unpleasant damp atmosphere. Mold on the walls and condensation on the windows just added to the discomfort. Despite claims of a higher rating, the disconnect between expectations and reality was glaring, making the stay less enjoyable than anticipated.

I had an excellent 2-night stay. The concierges managed everything from tours to food suggestions. The sky bar gave fine views of the lake and bridge. The location is perfect for exploring, just a short walk from areas with local shops and vendors. 😄

10/10

Yo, the staff here? Seriously the best. Super friendly, like we were old pals. Got a sweet upgrade with a killer view from the 7th floor. Can't forget how Emma and Ella were just awesome, even taught us some Vietnamese words.

Couple's retreat worth the money

The staff were accommodating! We borrowed a knife from them to cut some fruits we bought, and the way they handled it was just seamless. The location is buzzing yet quiet in the evenings, just the right vibe to unwind after a day out.

It wasn't exactly cheap, but honestly, worth it for what we got.

the sky bar had a beautiful view of the lake and bridge. street noise can be annoying.

great stay with a few areas to improve

The location is excellent with a mesmerizing view of the lake. The staff exuded warmth and were prompt in their assistance, making my experience comfortable. I particularly enjoyed the cozy atmosphere of the sky bar on the roof, a perfect space for relaxation. Besides the delightful city view, the overall brightness of the room added to a pleasant ambiance.

I had a fantastic 2-night stay where the concierges really went above and beyond, arranging everything from local tours to delicious food options. The sky bar on the 11th floor is a must-visit for its stunning views, and there’s a cozy leisure room perfect for relaxing after a day out. Just a heads up—the room could use a bit more light, but it didn't dampen my experience at all! 😊

It was just a great fit for a day tour in Hanoi with good value considering the price it charged. The staff went out of their way to help me get my bearings around the city, which made exploring a breeze. Make sure to check out the rooftop bar for a relaxing evening with stunning views.

The staff provided exceptional service, immediately checking me in early and assisting with local recommendations. My room, a Junior Suite with Balcony, was spotless and equipped with all promised amenities. The location was unbeatable for exploring the area. Unfortunately, noise from the street was bothersome at times, and while the room was comfortable, it could have benefited from more space.